Get in Touch
Let's Talk Business
Whether you need a quote, product samples, or custom solutions — our trade specialists are ready to help.
Avg. Response Time
≤ 24 Hours
Main Markets
120+ Countries
Trade Assurance
Order Protection
24/7 Support
Always Online
Visit Us
Quanfunongkou Business Center, No. 223 Jichang Road, Shangcheng District, Hangzhou, Zhejiang, China
Send Your Inquiry
Tell us what you need. We usually respond within 24 hours.
Department Contacts
Business Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 9:00 AM - 12:00 PM
- Sunday Closed
Online support available 24/7 via WhatsApp.
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Got Questions?
Frequently Asked Questions
Quick answers to the most common questions from our buyers.
1 What is your Minimum Order Quantity (MOQ)?
MOQ varies by product and customization level. For stocked items, MOQ can be as low as 1 carton. For OEM/ODM orders, MOQ typically ranges from 100 to 1,000 units depending on the product category. Contact us with your specific needs for exact MOQ.
2 Do you offer samples before bulk orders?
Yes, we provide samples for most products. Sample cost is charged at retail price and can be refunded once a bulk order is placed. Sample delivery typically takes 3-7 days via DHL, FedEx, or UPS.
3 What payment methods do you accept?
We accept T/T (Bank Transfer), L/C (Letter of Credit), PayPal, Western Union, and Trade Assurance via Alibaba. For first-time orders, we typically require 30% deposit with balance before shipment.
4 How long is the production lead time?
Standard products ship within 3-7 days. OEM/ODM orders typically take 15-30 days depending on quantity and complexity. Large volume orders may take 30-45 days. We will provide an exact timeline with your quote.
5 Can you provide OEM/ODM services?
Absolutely. We offer full OEM/ODM services including custom logos, packaging, product design, and formulation. Our R&D team works closely with you from concept to mass production.
6 What shipping methods are available?
We offer sea freight, air freight, express delivery (DHL/FedEx/UPS), and land transportation. We can ship FOB, CIF, DDP, or DDU terms. Our logistics team will recommend the best option based on your location and urgency.
7 Do you provide quality guarantee?
Yes, all products come with a quality guarantee. We are ISO 9001 certified and provide QC reports with each shipment. If any quality issue arises, we offer replacement, refund, or credit based on the situation.
8 Can I visit your factory?
Welcome! We encourage factory visits. Please contact us in advance to schedule a tour. We can arrange airport pickup and accommodation assistance for international buyers.
Still have questions? We're here to help.
Global Presence
Our Offices & Warehouses
Strategically located to serve buyers worldwide with fast delivery and local support.
Headquarters
Main Production Base
Quanfunongkou Business Center, No. 223 Jichang Road, Shangcheng District, Hangzhou, Zhejiang, China
Asia Warehouse
Regional Distribution
Serving Asia-Pacific markets
Europe Office
EU Compliance & Support
Serving European buyers
Americas Office
North & South America
Fast shipping to USA, Canada, Brazil